1. Retrieve Broken Device
Your device is broken – now what? Whatever repair(s) your device may need, Secured Tech Solutions offers a quick and easy repair process with exemplary repair results.
2. Log on to STS Website
Use our site to submit your request for a repair. In 90 seconds or less you can enter the information Secured Tech needs to initiate your repairs.
3. Print Label And Ship
Shortly after requesting a repair on Secured Tech Solutions’ website, you will receive a prepaid shipping label. Box up your device, print the label, attach it to the box, and send it to STS!
4. STS Receives & Repairs
Secured Tech conducts a thorough diagnosis on every device they receive. Any new problems will be communicated to you before they are fixed. Secured Tech strives for a one-week turnaround on all repairs.
5. Receive Repaired Device
Check the mail! Your repair device will arrive 1-2 business days after you receive the tracking information. Your repaired device arrives clean and charged; begin using it immediately.
6. Live Happily Ever After
Enjoy your repaired device and feel confident that if something happens again, Secured Tech Solutions is just a click and ship away from repair.
Our Repair Portal
Secured Tech Solutions partners with RepairShopr to provide customers with an easy to access and use online portal. Our portal allows you to input repairs, check for status updates and keep tabs on your repair and financial history.
There are many reason schools choose us for their device repairs and the quality of our repairs is at the top of the list! We return devices repaired correctly, clean and charged.
Our customer experience team and repair team work closely together to ensure you receive the support you need and that questions are answered immediately!
We stand behind our work and guarantee your 100% satisfaction with every repair or we’ll make it right!